Solution Engineer

Permanent employee, Full or part-time · Remote, Hamburg

Your mission

As the first Solutions Engineer at Tenzir, you will own the technical success of our customers from first contact through production deployment.

You work hands-on in real customer environments: building data pipelines, implementing integrations, debugging complex setups, and ensuring customers realize measurable value from our platform. You operate at the intersection of Sales, Engineering, and Product, working closely with our founders, Account Executive, and engineering team.

This role deliberately goes beyond traditional pre-sales. You don’t just explain solutions—you build them. You lay the foundation for how Tenzir delivers technical customer success at scale, with a clear growth path toward Head of Solutions Engineering.

Your responsibilities include:

POC execution & implementation (60%)

Own end-to-end POC delivery, from technical scoping to successful validation
Deploy Tenzir in customer environments (containerized, on-prem, or cloud)
Build customer pipelines using TQL (Tenzir Query Language)
Implement integrations with SIEMs, data lakes, security tools, and cloud platforms
Debug and troubleshoot issues collaboratively with customers
Document implemented solutions to enable long-term customer success

Technical sales support (25%)

Deliver technical demos focused on real customer use cases
Lead discovery conversations on customer architectures and pain points
Build tailored demo environments for specific industries and scenarios
Create technical proposals mapping customer requirements to Tenzir capabilities
Support the Account Executive as the technical expert throughout the sales cycle

Enablement & scaling (15%)

Build reusable assets such as pipeline templates, integration guides, and runbooks
Define POC best practices and success criteria
Feed customer insights back to engineering and product
Create technical content that enables customer self-service
Document learnings to onboard and enable future hires

Your profile

Must-haves

3+ years of hands-on experience in customer-facing technical implementation roles
Strong engineering fundamentals with real coding skills
Experience implementing data pipelines or integrations in customer environments
Comfort working directly in customer infrastructure (debugging, troubleshooting, pair programming)
Ability to translate complex technical topics into clear customer guidance
Proven track record of successful POCs or implementations with commercial impact
Excellent professional English (written and spoken)
Residency in an EU timezone with unrestricted right to work in the EU or an EU-adequate country

Technical requirements

Data & Streaming: Experience with data pipelines, ETL, or streaming systems (e.g. Kafka, Cribl, Logstash, Fluentd)
Query Languages: Strong SQL; familiarity with SPL, KQL, or similar
Programming: Strong Python and/or TypeScript; ability to write production-quality code
APIs & Integration: REST APIs, webhooks, authentication patterns, enterprise integrations
Infrastructure: Linux administration, Docker/containerization, configuration management (Ansible, Terraform), cloud platforms (AWS, Azure, GCP), basic Kubernetes
Security Domain: Understanding of logs, SIEM concepts, and common security data formats (JSON, CEF, syslog)
Data Formats: JSON manipulation, schema design, and data normalization concepts

Hands-on engineer mindset

Motivated by customer success, not just deal closure
Enjoys solving messy real-world problems
Comfortable building and delivering solutions quickly
Takes ownership of customer outcomes end-to-end
Documents learnings proactively for reuse and scale
Thinks in terms of repeatability and scalability

Nice-to-haves

Experience with security ecosystems (SIEM, SOAR, EDR, XDR)
Background in professional services, solutions consulting, or customer success engineering
Familiarity with OCSF or other security data schemas
Startup experience with broad responsibility
Open-source contributions or community involvement
German language skills

Why us?

Compensation & benefits

Career growth: You build the foundation of our Solutions Engineering function, with a clear path to Head of Solutions Engineering
Immediate impact: Your work directly determines customer success—no abstraction layers
Technical depth: Solve complex data pipeline and integration challenges across diverse environments
Build the playbook: Define how we run POCs, what success looks like, and how we scale implementations
Customer partnerships: Work closely with security and data engineering teams that rely on your expertise
Product influence: Your field experience directly shapes our roadmap
Compensation: Base salary range of €60,000–€100,000 (depending on experience and location)
Equity: Meaningful early-stage participation through our Virtual Share Option Program (VSOP)
Remote work: Fully remote within EU time zones
Equipment: Top-spec laptop and home office setup budget for employees; BYOD for independent contractors
Team & culture: Quarterly in-person team meetups in Hamburg or rotating EU cities, plus one annual company-wide retreat

Interview process

Our hiring process typically takes 2–3 weeks and includes the following steps:

Initial call (30 minutes) with our VP Sales
Technical deep-dive (60 minutes) including architecture discussion and live troubleshooting with our founder
Team fit conversation (30 minutes) with HR

Reference checks and offer conclude the process.

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About us

Tenzir is revolutionizing how enterprises address security and data infrastructure challenges with its innovative, AI-powered data pipeline, empowering builders and cyber defenders to shape, enrich, and route their security data. Our mission is to provide the critical data infrastructure that enables organizations to effectively manage and leverage their security data, protecting them from evolving threats.

We are at a pivotal stage of our journey: Our customers rely on us for their mission-critical data infrastructure, and we are seeking an exceptional Account Executive to help us expand our growth beyond the current founder-led sales model.

Based in Hamburg with a fully remote-friendly culture, we believe in finding the best talent regardless of location across European timezones.

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Your application!

We appreciate your interest in Tenzir GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at careers@tenzir.com.